CANCELLATION AND REFUND POLICY
We want you to be completely satisfied with your purchase from our website. If for any reason you are not satisfied with your purchase, you may cancel your order or request a refund subject to the terms and conditions below.
Cancellation
If you wish to cancel your order, please contact us at support@lumdoom.com as soon as possible. We will do our best to accommodate your request, but please note that we may not be able to cancel the order if it has already been processed and shipped.
Refunds
If you are not satisfied with your purchase and wish to request a refund, please contact us at support@lumdoom.com within 7 days of receiving your order. We will provide you with instructions on how to return the item’s and receive a refund.
To be eligible for a refund, the item’s must be in their original condition and packaging, with all tags attached. We reserve the right to refuse a refund if the item’s have been worn, washed, or damaged in any way.
Once we receive and inspect the returned item’s, we will issue a refund to the original form of payment. Please note that shipping charges are non-refundable.
Exchange
If you would like to exchange an item for a different size or style, please contact us at support@lumdoom.com within 7 days of receiving your order. We will provide you with instructions on how to return the item’s and exchange it for a different size or style.
To be eligible for an exchange, the item’s must be in their original condition and packaging, with all tags attached. We reserve the right to refuse an exchange if the item’s have been worn, washed, or damaged in any way.
Once we receive and inspect the returned item’s, we will ship out the exchange item’s to you. Please note that shipping charges may apply.
Return Shipping
If you wish to return your order, please contact us at support@lumdoom.com within 7 days of receiving your order.
You will be responsible for paying for your own shipping costs for returning your item’s. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions or concerns about our Cancellation and Refund Policy, please contact us at support@lumdoom.com.